Terms of Service

1. Acceptance of Terms

By creating an account or using VitalTrends, you agree to these Terms of Service. If you do not agree, please do not use the service.

2. The Service

VitalTrends is a personal health analytics dashboard that aggregates data from connected wearables and health platforms (such as WHOOP, Oura, Withings, and Apple Health) and presents it as long-term trends, charts, and exports for your personal use.

3. Account Registration

You must provide accurate information when creating an account and are responsible for keeping your credentials secure. You are responsible for all activity that occurs under your account.

4. Subscriptions & Billing

Some features require a paid subscription. Subscriptions are billed in advance through Stripe and renew automatically until cancelled. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period. Refunds are handled on a case-by-case basis — contact us if you have an issue.

5. Acceptable Use

You agree not to: (a) attempt to access another user's data, (b) reverse-engineer or scrape the service, (c) use the service to violate any law, or (d) interfere with the operation of the service. We may suspend or terminate accounts that breach these rules.

6. Health Disclaimer

VitalTrends is not a medical device and does not provide medical advice, diagnosis, or treatment. The information shown is for informational and personal interest purposes only. Always consult a qualified healthcare professional before making decisions about your health. Do not rely on VitalTrends for medical emergencies.

7. Third-Party Services

VitalTrends connects to third-party services (WHOOP, Oura, Withings, Apple Health, Stripe, and others) on your behalf using their official APIs. Your use of those services is also subject to their own terms. We are not responsible for outages, data accuracy, or policy changes on their side.

8. Your Data

You retain ownership of the health data we sync on your behalf. We process it solely to provide the service to you, as described in our Privacy Policy. You can disconnect any integration or delete your account at any time.

8A. Sharing Health Data

Workout sharing is optional. A share link can expose health and fitness data to people outside your account. An unprotected link is a bearer link: anyone who receives or forwards it can view the shared workout until it expires or you revoke it. You are responsible for choosing recipients and obtaining any consent needed before sharing another person's information.

You may add a password, choose an expiration date, or revoke a link. Password protection reduces accidental access but does not prevent an authorized recipient from copying the information. A link set to never expire remains available until you revoke it. Changes such as removing a password, removing or extending expiration, or re-enabling a link can broaden access.

8B. Uploading Lab Reports

Uploading a blood test report is optional and entirely at your initiative. Before any file is accepted you must separately confirm three things: that you consent to us processing the report, including the health data in it; that you consent to it being sent to external OCR and AI processors outside the EU for extraction; and that the report is your own or that you are legally authorised to upload and process it on behalf of the person it belongs to. We cannot verify whose report a file contains, so that confirmation is yours alone to give and you are solely responsible for having the authorisation you assert. Do not upload another person's report without their explicit permission.

The original file is deleted as soon as it has been read. We keep the values extracted from it, not the document. There is no setting that changes this, so if you need a report processed again you must delete the import and upload the file again.

Extraction is automated and imperfect. Values, units, reference ranges and dates read from a report may be wrong, incomplete, or attributed to the wrong marker. Nothing is added to your history until you have reviewed and approved it, and approving it is your confirmation that it matches the document. We do not verify extracted results against the original, we make no warranty as to their accuracy, and you must not rely on them for any medical purpose. If a value matters, read it from the report your laboratory issued.

Nothing in the lab import feature interprets a result. A marker shown as outside its range is arithmetic against the reference range printed on your own report, not an opinion about your health.

9. Intellectual Property

The VitalTrends name, branding, and software are owned by us. You receive a limited, non-exclusive, non-transferable licence to use the service for your personal, non-commercial use while your account is active.

10. Termination

You may stop using the service or delete your account at any time. We may suspend or terminate accounts that breach these terms or where required by law. On termination, your right to use the service ends immediately; data deletion follows the process described in our Privacy Policy.

11. Disclaimer of Warranties

The service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the service will be uninterrupted, error-free, or that the data shown will be complete or accurate.

12. Limitation of Liability

To the maximum extent permitted by law, VitalTrends and its operator are not liable for any indirect, incidental, or consequential damages arising from your use of the service. Total liability for any direct damages is limited to the amount you paid for the service in the twelve months preceding the claim.

13. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated to registered users by email. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

14. Contact

Questions about these terms? Reach us at hello [at] vitaltrends [dot] net.